Contact Center Analytics and Business Strategy
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Operational Advantages
1. Improve monitoring: Get a higher capacity to control the status of your service and its results.
2. Apply strategies: Perfect the management of service through more structured planning.
3. Science in your favor: Use of Machine Learning tools to know the core of your business.
4. Improve results: The application of tools with success stories improves your operating resullts.
Customer Satisfaction
We get to know customers to offer them what they really need
Data Secure
We manage unified and secure customer data
Services and Products
We offer services and products that adapt to customer needs
Customized Solutions
We get to know our clients to offer tailored solutions
Continous Improvements
We continuously analyze the answers and behaviors to execute immediate actions
Adviser
We choose the ideal advisor for each type of customer
Analytics Management
Predictive analytics management and generation of new revenue models
Customer Support
We design customer service models to anticipate their potential problems.
Customer Adaptability
We adapt behavior of our advisor and our channel according to each client.
Benefits obtained
Strategic pillars
Client situation: Categorization by characteristics and relevant variables (age, gender, profession, marital status, among others)
Ideal advisor: Advisors categorized according to their performance, level of specialization and empathy towards different types of customers, according to relevant variables (age, gender, profession, marital status, among others).
Ideal product: Proposals for products adjusted or developed according to needs, possibilities, tastes, preferences and customers.
More than 20 years of experience in
business technology solutions
Years experience
Executed projects
Clients in differentes industries
Operational Model
- Predictive analytical management models and generation of new income.
- Unified and secure management of our clients’ data.
- Service models adapted to solve and anticipate the needs and problems of customers.
Customer experiencie center the way to a true
“Even after more than a year, the pandemic has added a significant cognitive load to customers of all kinds. That increases the need to increase both ease and emotional connection in the customer journey. Customers won‘t take the time to read complicated communications and work through roadblocks. We have to be easier to work with and find ways to engage customers emotionally”. Jim Tincher, Founder and Ceo Of Heart of the Customer.
Everything you need to boost your sales and your customers‘ experience.
Contact Us
Smart Network Solutions
We have a network of channels and resellers in more than 20 countries in the world.
USA:
: (+1 ) 305 269 4142: (+1 ) 786 2826569: (+1 ) 786 2826570
: [email protected]
Colombia:: (+57) 1 381 9400: (+57) 2 620 7075: [email protected]
México:: (+52) 55 4000 0241: [email protected]