Contact Center Analytics and Business Strategy
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1. Improve monitoring: Get a higher capacity to control the status of your service and its results.
2. Apply strategies: Perfect the management of service through more structured planning.
3. Science in your favor: Use of Machine Learning tools to know the core of your business.
4. Improve results: The application of tools with success stories improves your operating resullts.
Client situation: Categorization by characteristics and relevant variables (age, gender, profession, marital status, among others)
Ideal advisor: Advisors categorized according to their performance, level of specialization and empathy towards different types of customers, according to relevant variables (age, gender, profession, marital status, among others).
Ideal product: Proposals for products adjusted or developed according to needs, possibilities, tastes, preferences and customers.
More than 20 years of experience in
business technology solutions
Clients in differentes industries
- Predictive analytical management models and generation of new income.
- Unified and secure management of our clients’ data.
- Service models adapted to solve and anticipate the needs and problems of customers.
Customer experiencie center the way to a true
“Even after more than a year, the pandemic has added a significant cognitive load to customers of all kinds. That increases the need to increase both ease and emotional connection in the customer journey. Customers won‘t take the time to read complicated communications and work through roadblocks. We have to be easier to work with and find ways to engage customers emotionally”. Jim Tincher, Founder and Ceo Of Heart of the Customer.
Everything you need to boost your sales and your customers‘ experience.
Smart Network Solutions
We have a network of channels and resellers in more than 20 countries in the world.