Contact Center Analytics and Business Strategy

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Operational Advantages

1. Improve monitoring: Get a higher capacity to control the status of your service and its results.

2. Apply strategies: Perfect the management of service through more structured planning.

3. Science in your favor: Use of Machine Learning tools to know the core of your business.

4. Improve results: The application of tools with success stories improves your operating resullts.

Call center executive wearing headphones and standing with arms crossed in office

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Customer Satisfaction

We get to know customers to offer them what they really need

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Data Secure

We manage unified and secure customer data

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Services and Products

We offer services and products that adapt to customer needs

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Customized Solutions

We get to know our clients to offer tailored solutions

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Continous Improvements

We continuously analyze the answers and behaviors to execute immediate actions

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Adviser

We choose the ideal advisor for each type of customer

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Analytics Management

Predictive analytics management and generation of new revenue models

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Customer Support

We design customer service models to anticipate their potential problems.

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Customer Adaptability

We adapt behavior of our advisor and our channel according to each client.

Benefits obtained

Customer Journey

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Relevance

Strategic pillars

Client situation: Categorization by characteristics and relevant variables (age, gender, profession, marital status, among others)

Ideal advisor: Advisors categorized according to their performance, level of specialization and empathy towards different types of customers, according to relevant variables (age, gender, profession, marital status, among others).

Ideal product: Proposals for products adjusted or developed according to needs, possibilities, tastes, preferences and customers.

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More than 20 years of experience in
business technology solutions

Years experience

Executed projects

Clients in differentes industries

Operational Model

Predictive analytical management models and generation of new income.
Unified and secure management of our clients’ data.
Service models adapted to solve and anticipate the needs and problems of customers.

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Customer experiencie center the way to a true

“Even after more than a year, the pandemic has added a significant cognitive load to customers of all kinds. That increases the need to increase both ease and emotional connection in the customer journey. Customers won‘t take the time to read complicated communications and work through roadblocks. We have to be easier to work with and find ways to engage customers emotionally”. Jim Tincher, Founder and Ceo Of Heart of the Customer.